Consultancy to Co-Develop and Co-Deliver Inclusivity Training for HIRES


  1. Introduction

World University Service of Canada (WUSC) is a leading Canadian international development organization whose mission is to build a more equitable, inclusive sustainable world for all young people. 

We bring together a diverse network of students, volunteers, schools, governments, and businesses who share this vision. Together, we develop solutions in education, economic opportunities, and empowerment to overcome inequality and exclusion for youth around the world, particularly young women and young refugees. Incorporated in 1957 as a non-profit organization, WUSC now operates around the world with offices in 12 countries. WUSC is governed by a Board of Directors that is elected annually at our Annual Assembly from amongst our youth and institutional membership. WUSC adheres to the highest ethics and standards in international development: WUSC’s compliance with the Canadian Council for International Cooperation Code of Ethics and Operational Standards is regularly reviewed by its Board of Directors and a group of peers.

A central component of WUSC’s strategic plan is to expand durable solutions for refugees. 

The Hospitality Industry welcomes Refugee Employment-linked Refugee Sponsorship (HIRES) pilot seeks to build on the success of WUSC’s Student Refugee Program model and engage the private sector, specifically the Tourism sector in British Columbia, in both refugee sponsorship and newcomer employment.  

WUSC is now seeking a qualified consultant to collaboratively develop and deliver diversity & newcomer inclusion training to several tourism and hospitality partners in the HIRES program, with a suggested engagement and delivery strategy customized to the industry context. 

The proposed training will support one of the intermediate outcomes of the pilot to achieve more welcoming and inclusive workplaces for resettled refugee youth in Canada.   

  1. Background of Project

WUSC’s HIRES program is the only initiative of its kind to combine opportunities for resettlement with pre-and post arrival vocational training and a link to employment in Canada. It is a 3-year pilot program funded by Immigration, Refugees, and Citizenship Canada (IRCC) and delivered in partnership with Camosun College’s International and Tourism & Hospitality Departments.  HIRES provides refugee youth living in Kenya an opportunity to pursue a resettlement opportunity that is linked to a vocational pathway in the Tourism & Hospitality sector in British Columbia.  Refugees are resettled to Canada as permanent residents and supported by Workplace Sponsorship Groups (WSG) within the Hospitality and Tourism sector. These volunteer support groups are made up of colleagues in the workplace where the sponsored refugee has been offered employment.  The WSG provides social and settlement support to the refugee participants for a minimum period of 12 months. Operating as a Sponsorship Agreement Holder (SAH) since 1978, WUSC has more than 40+ years of experience and technical expertise in refugee resettlement.  

The HIRES delivery model aims to improve the quality of life of resettled refugee youth, through accelerating access to and success in the Canadian labour market while engaging workplaces in community sponsorship.  The pilot aims to: expand the pool of Canadians typically engaged in community sponsorship; and respond to labour market needs and engage the private sector in responding to the global refugee crisis (by connecting refugees to workplaces with labour shortages). HIRES acknowledges the capacity and agency of newcomers by providing skills training and accelerated opportunities for employment within the labour market that enable self-reliance.

The ultimate, intermediate and immediate outcomes of the program can be found in the Logic Model in the appendix. 

  1. Purpose of the Consultancy

This consultancy will help the HIRES team to collaboratively design training; working together with suggested content and approach, and co-deliver training with four hospitality and tourism businesses in Tofino, BC. 

Under a separate fiscal year, WUSC plans to use this training for a second cohort of HIRES private sector partners.  

  1. Purpose and Objective of the Planned Diversity & Newcomer Inclusion Training

The objective of this training will be to: i) engage tourism sector staff in positive dialogue around diversity and inclusion in the workplace, ii) increase preparedness and capacity of workplaces to integrate newcomers into their workplace, and iii) promote leadership practices that support diverse and newcomer inclusive workplaces.

  1. Scope of this Consultancy

The HIRES Diversity & Newcomer Inclusion Training consultancy is based on a maximum budget of $5,875. The consultancy will include a number of days of co-development, as well as the training delivery days.

  1. Key Activities and Deliverables 

The selected Consultant will have overall responsibility of working in collaboration with WUSC staff to ensure the above mentioned consultancy objectives are achieved and the quality of all deliverables. 

The key activities and deliverables expected from the Consultant(s) for this assignment are as follows:

  • Participate in a planning meeting: to clarify expectations of the mandate and provide contextual information necessary to produce and advice on the training material.
  • Develop process: to engage existing HIRES partners and collaboratively work with WUSC as project leads, to successfully secure participation of staff from these properties.
  • Review, collaborate, and refine training material: review existing training material of both parties (WUSC and consultant) and ideas of WUSC staff or other experts, as a starting point to build on. 
  • Training products
  • Develop training approach that is responsive to the industry context
  • Develop content that is mindful of unique context of newcomers as well as visible and cultural minorities in the workplace
  • Draw on WUSC’s experience and knowledge in refugee resettlement    
  • Include practical tips for management leadership on inclusive policies and practices towards diverse newcomer staff
  • Training delivery: deliver training to partners virtually or in-person, dependent on current public health regulations and travel capacity
  1. Time Frame 

The contract is expected to commence from March 15th; with flexibility in the training delivery timeline that needs to be responsive to project needs, and the schedules of the consultant and private sector partners. 

Qualifications of Consultant(s) 

  • Minimum of 5 years experience in the design and delivery of professional training. 
  • Demonstrated knowledge and expertise in diversity and inclusion concepts and training approaches.
  • Lived experience as a racialized newcomer and/or extensive knowledge of the barriers and challenges facing newcomers in an Canadian employment context.
  • Ability to work effectively with and understand the training needs of the tourism and hospitality sector in British Columbia.
  • Knowledge and experience with refugee resettlement in Canada is an asset.
  • Ability to produce high quality work under tight and fluid timeframes.
  1. Application Packages and Procedures

Qualified and interested parties are asked to submit the following: 

  1. Letter of interest 
  2. Curriculum Vitae(s) outlining relevant experience
  3. A proposal clearly demonstrating a thorough understanding of this ToR and including the following: 
    1. Description of the capacity and qualifications of the consultant or consulting firm, including previous relevant experience and qualifications 
    2. Summarized, description of the proposed approach and methodology, including customized delivery approach to the industry, as well as the integration of any ethical standards or gender equality considerations
    3. A basic financial proposal that does not exceed $5,875 with a breakdown of itemized costs for the development and delivery components of the training
  4. Names and contact information of two references that can be contacted regarding relevant experience or training feedback.

Complete applications should be submitted electronically to:

WUSC, c/o Ashley Korn at [email protected] with the subject line of:  ‘HIRES Training’

Closing date for submission of the application package is the end of business day on March 9th, 2021.

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