Program Officer


POSITION TITLE: Program Officer


REPORTS TO: Country Director



World University Service of Canada (WUSC) is a leading Canadian international development organisation that works with and through its southern partners to promote sustainable development. Founded in 1957 and currently working in 22 countries worldwide with an annual budget of approximately $45 million dollars, WUSC works towards a world where young people can grow up in safe, secure, supportive environments, where they can learn, work and play a vital role in their community and country’s development. Our internationally recognized programs support youth, women and other marginalised populations, focusing on three thematic areas of education, employment and engagement. Globally, WUSC works with a network of higher education institutions, civil society organisations, private sector partners, professionals, students, volunteers, faculty and community leaders that can be leveraged to support our work.

WE LEAD Project – WUSC and its consortium partner the Canadian Leaders in International Consulting (CLIC) are implementing the Women’s Economic Linkages and Employment Development (WE LEAD) project in Jordan. WE LEAD, a project funded by Global Affairs Canada, aims to increase women’s empowerment for sustainable economic growth; this will be achieved through activities focusing on women’s employment by businesses and the reduction of gender specific barriers to women entering into and remaining in the workforce. The project will be implemented over a period from March 7, 2017 to March 31, 2024 in three governorates (East Amman, Irbid and Zarqa) in Jordan.

SRP – WUSC is implementing the Student Refugee Program (SRP) in Jordan and Lebanon which targets refugee youth in camps and urban settings. The SRP was introduced by WUSC in the Middle East in 2014 with an aim of providing refugee students’ access to post-secondary education in Canada. The program enables refugee students to enter Canada as permanent residents and pursue their post-secondary studies at Canadian institutions. While in Canada, WUSC provides social, educational and financial support to the students for the first 12 months of their sponsorship.

Nature and scope:

The program Officer shall be aware of all aspects of WUSC’s work and programs in Jordan and shall be able to support in different aspects. Under the direction of the WUSC Country Director, the Program Officer will work under two WUSC initiatives/projects/programs in Jordan:

  • under SRP: The Program Officer will be responsible for providing technical assistance and supporting the overseas operations in collaboration with the program team in Canada and the partners (UNHCR, Canadian Immigration, IOM, and other existing & potential partners). The incumbent will provide assistance during the resettlement process and manage relationships with local partners and immigration offices;
  • Under WE LEAD: The Program Officer will perform the duties of Human Resource focal person/representative, and will be mainly responsible for human and material resources for all WUSC operations in Jordan and for extending general program support for WUSC Jordan Country office

Key areas of responsibility


  • In coordination with SRP Global team, liaise with relevant partners to achieve program objectives;
  • Support the Finance team to prepare regular expenditure forecasts as per SRP work plan and the budget versus actual expenditure report.
  • Coordinate the recruitment and conduct shortlisting phase of potential candidates in coordination and with direct support from SRP team in Canada; while being a member of the interviewing and selection panel in Jordan and Lebanon
  • Respond to applicants’ inquiries regarding the application process and provide information on the program and other opportunities where applicable to existing and potential candidates and interested stakeholders
  • Hold information sessions for potential candidates; as per the program needs
  • Organise English/French language training and test registrations for the selected candidates;
  • Ensure necessary documentation are completed with UNHCR and Canadian Immigration Office and other partners
  • Conducting and delivering pre-departure sessions while organising logistics for language exams, interviews and pre-departure orientation sessions (including session content/ material, room booking, AV needs, catering, etc.);

Human Resources:

  • Implement and maintain the documentation library for human resources and office management;
  • Collaborate in maintaining a database of potential candidates and consultants for WUSC – Jordan;
  • Recruiting and interviewing potential applicants on experience, skills, and education
  • Overseeing employee health, safety, and security procedures
  • Prepare contracts of staff and review them whenever required, including contract annexes, job descriptions, and salary adjustments
  • Coordinating all aspects of the office management duties and oversee main office management essentials;
  • Oversee procurement process for the office logistics and project activities as required as per adopted policies, procedures, and guidelines;
  • Provide orientation sessions for new team members, perform exit interviews for departing colleagues, and conduct regular check-in sessions with current team members.
  • Undertake any other related tasks assigned by the Country Director.

Program Support:

  • Conduct necessary research and deliver reports as assigned as part of business development
  • Lead and/or support with technical writing of internal or external reports
  • Reviewing existing policies, procedures, guidelines, and protocols and introducing new ones in collaboration with Jordan Country Director
  • Conduct research, compile data and prepare reports for consideration and presentation to the Country Director
  • Undertake any other related tasks assigned by the Country Director.

Education/training & Experience:

  • A university degree in a relevant discipline (development studies, social work, office administration) or relevant work equivalent experience as equivalent.
  • Four or more years of experience in a similar capacity and in supporting development programs focussing on refugee education, youth, vulnerable populations, women or other fields relevant to the position.
  • Relevant experience in developing partnerships, maintaining relationships and networks.


  • Highly effective communication skills.
  • Knowledge of refugee policies and strategies in the Middle East, particularly in relation to education and youth.
  • Demonstrate genuine commitment to gender equality.
  • Proficiency with information technologies and in computer skills.
  • Meeting planning experience is an asset.
  • Complete fluency, oral, and written in English is essential, and Arabic.

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