Program Officer, HIRES


Position Title: Program Officer, HIRES

Position Location: Victoria, British Columbia

Reports to: Manager, Canadian Programming, Durable Solutions for Refugees

Position Level: PRO 1 ($47.800 to $56.400)

Contract term: To March 31, 2022 (with possibility of renewal)

Application deadline: June 20, 2021


WUSC (World University Service of Canada) is a Canadian non-profit organization working to create a better world for all young people. We bring together a diverse network of governments, civil society organizations, schools, training institutions, private sector partners, and volunteers who share this vision. Together, we develop solutions in education, economic opportunities, and empowerment to overcome inequality and exclusion for youth around the world, particularly young women and young refugees. WUSC currently works in 25 countries across Africa, Asia, the Middle East, and Latin America, with an annual budget of approximately CAD $40 million. We have over 90 staff in our Ottawa office, and over 200 people overseas implementing 16 development projects in collaboration with donors such as Global Affairs Canada (GAC), the UK Foreign Commonwealth and Development Office (FCDO), the World Bank, the Asian Development Bank, and the African Development Bank.

WUSC is delivering the HIRES (Hospitality Industry welcomes Refugee Employment- based Sponsorship) pilot. HIRES is a pilot initiative that resettles refugee youth who currently live in Kenya through a unique private sponsorship pathway that partners with Canadian businesses. This pathway involves vocational training and an employment placement upon arrival. Both, responding to persistent barriers to economic inclusion facing refugee populations and supporting Canadian employers to meet labour market needs by integrating trained employees in their workplace. As part of the tasks of the Program Officer, HIRES, they will be responsible for coordinating the training and support to the HIRES beneficiaries and the workplace sponsorship groups, developing and delivering training, creating program materials and processes, facilitating immigration, and monitoring the pilot outcomes and deliverables.


The successful candidate will work under the supervision of the Manager, Canadian Programming, Durable Solutions for Refugees. Work will include, but not limited to:

Training and ongoing support

  • Identify training needs, design and deliver trainings to build the capacity of employers and community members to engage in refugee sponsorship and support the integration of newcomers into the community and workplace;
  • Develop tools, materials and resources to support the participation of community members in the private sponsorship of refugees program;
  • Support the development of newcomer settlement plans and workplace orientations;
  • Provide regular follow-up to HIRES refugee beneficiaries after arrival in Canada;
  • Ongoing support and troubleshooting to sponsorship groups as needed.

Outreach, mobilization, and communication

  • Develop program communication to workplace sponsorship groups related to sponsorship milestones;
  • Develop the HIRES Workplace Sponsorship Group Hub website;
  • Implement the communication and outreach strategy to engage and mobilize employers and community members in collaboration with the HIRES team;
  • Maintain partnerships with employers, workplace sponsorship groups and community members;
  • Develop resources that can be used by the HIERS workplace sponsorship groups to raise funds and in-kind support, as needed.

Project Coordination

  • Liaise with and support stakeholders to ensure compliance with all requirements and deliverables;
  • Assess and monitor sponsorship groups’ capacity to sponsor resettled refugees;
  • Assess and approve sponsorship groups settlement plans prior to proceeding with immigration;
  • Coordinate logistics and planning of program activities such as meetings and training.

Administration and Operations

  • Develop standard program policies, processes and procedures that will contribute to the creation of a program operation manual;
  • Maintain and update program records in compliance with funder and WUSC;
  • Coordinate the submission of immigration forms and liaise with sponsorship groups and relevant stakeholders to keep them informed of the visa approval and arrival process;
  • Monitor sponsorship budgets and support in the financial claims process.

Reporting and Monitoring and Evaluation

  • Support the implementation of the Performance Measurement Framework to monitor and evaluate the pilot;
  • Maintain relevant data collection and entry required by the program;
  • Identify best practices across the program to document and share lessons learned;
  • Contribute to preparation of reports.


  • A university degree in social sciences, global development, project management, business administration, or in a related field;
  • A minimum of 3 years related experience;
  • Experience in any of the following:
    • Volunteer management and coordination, mobilizing volunteers and networks
    • Refugee resettlement or settlement sector, specifically in Canada’s Private Sponsorship of Refugee Program and/or newcomer employment
    • Canadian immigration system and processes
    • Development of online training and resources
    • Developing and monitoring budgets
    • Program evaluation
    • Project management;
  • Technical experience in WUSC’s areas of programming: inclusive education, skills for employment, inclusive market systems development, youth empowerment, women’s economic empowerment;
  • Knowledge of frameworks and good practices of labour standards (familiarity with hospitality and tourism sector, HR employment needs and labour laws, an asset);
  • Proven ability to work productively with a variety of stakeholders to run participatory processes and meet tight deadlines with an emphasis on producing quality products;
  • Excellent capacity building skills, with demonstrated experience in effective training, coaching and facilitation;
  • Proficient with the Google Suite and excel.


  • Strong personal initiative, resourcefulness and capacity to work individually and as a team;
  • Demonstrated capacity to work remotely;
  • Excellent organizational and time management skills;
  • Good interpersonal, intercultural interaction and communication skills (oral and written);
  • Excellent facilitation and presentation skills;
  • Ability to motivate others;
  • Ability to multitask, adapt and problem solve;
  • Demonstrated diplomacy and patience;
  • Strong attention to detail;
  • Ability to work under pressure and tight deadlines.


  • Fluency in oral and written English;
  • Fluency in oral and written French is considered an asset.

WUSC offers a dynamic international work environment with a diverse intercultural workforce. We offer employees exciting opportunities to apply their skills and gain experience all while making a difference for youth around the world. We believe youth have the potential to provide for their families, build strong communities, and create positive social change for future generations. Employees at WUSC work hard to create lasting change in education, employment and empowerment.


Join Us. Our work is important, cutting-edge, and fast-paced. We encourage curiosity, innovation, and flexibility, and we provide a phenomenal learning experience.

WUSC offers a dynamic international work environment with a diverse intercultural workforce. We offer employees exciting opportunities to apply their skills and gain experience all while making a difference in the lives of youth around the world. Employees at WUSC work hard to create lasting change in education, economic opportunities and empowerment.

The WUSC office is in centrally located Hintonburg in Ottawa. Currently WUSC team members are working remotely. WUSC offers flexible working arrangements, competitive benefits, four weeks of annual leave (for full-time employees), safe and healthy working conditions, and fair compensation. Click here to learn more about WUSC Top 100 Employers of National Capital Region 2021.


WUSC’s activities seek to balance inequities and create sustainable development around the globe; the work ethic of our staff, volunteers, representatives and partners shall correspond to the values and mission of the organization. WUSC promotes responsibility, respect, honesty, and professional excellence and we will not tolerate harassment, coercion, sexual exploitation or abuse of any form. Successful applicants will be required to undertake an enhanced criminal record check where appropriate.

WUSC is an equal opportunity employer. We welcome and encourage applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Only those candidates selected for an interview will be contacted. No telephone calls please.

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