Senior Manager, International Services



Senior Manager, International Services


Canada (currently working remotely) may require international travel to fragile contexts


Executive Director




Open until filled


March 1, 2021

Are you a seasoned manager in the international development sector? WUSC is currently looking for a Senior Manager, International Services to lead its portfolio of field support service projects.


WUSC (World University Service of Canada) is a Canadian non-profit organization working to create a better world for all young people. We bring together a diverse network of students, volunteers, development professionals, post-secondary institutions, governments and businesses who share this vision. Together, we develop education, economic and empowerment solutions that overcome inequality and exclusion for youth around the world, particularly young women and young refugees.

WUSC currently works in 25 countries across Africa, Asia, the Middle East, and Latin America, with an annual budget of approximately $40 million. We have over 90 staff in our Ottawa office and over 200 people in our offices around the world, implementing projects in collaboration with Global Affairs Canada, the UK Department for International Development (DFID), the World Bank, the Asian Development Bank, the African Development Bank and other donors.

WUSC’s current portfolio of Field Support Services (FSS) provides a range of administrative, logistical, technical, and financial services to Global Affairs Canada (GAC) missions in Peru, the Democratic Republic of Congo, Ethiopia, Kenya, South Africa, Mozambique and Vietnam.


Under the supervision of the Executive Director, the Senior Manager, International Services is responsible for the efficient management of the Field Support Services projects in current countries of operation, and for developing new opportunities within this portfolio.

Manage FSSP Portfolio

  • Identify WUSC service standards for FSS projects.
  • Implement internal procedures for the effective management of FSS projects that clearly define responsibilities of WUSC Ottawa and FSS offices.
  • Assist with efforts to grow the portfolio of FSS projects.
  • Negotiate new contracts and amendments with GAC for FSS projects, as needed.
  • Facilitate communication and documentation across the portfolio to share lessons learned and develop best practices.

Oversight of FSS Offices

  • Oversee the operations of all the Field Support Services projects, as per contracts with Global Affairs Canada (GAC)
  • Work with FSS offices as required to set policy and planning priorities
  • Provide advice and recommendations to FSS Managers on management issues related to administrative, logistical, procurement and financial matters
  • Conduct regular quality assurance of each FSS to operations, including performance management of key personnel
  • Review and approve FSS operating manuals, work plans and budgets to ensure compliance with GAC contract as well as WUSC internal policies and standards
  • Liaise with security advisor and human resources to ensure robust implementation of WUSC’s security management system and safeguarding policies in each FSS project

Financial Oversight

  • In collaboration with the Finance team, review and approve all quarterly, semi-annual and annual reports for FSS projects.
  • In collaboration with Field Support Services Offices, ensure financial commitments are implemented according to work plans.

General Administration

  • Human resources management of FSSP personnel, including direct supervision of Project Managers
  • Contribute to WUSC’s management committee, representing the FSS portfolio in the organization’s performance and planning cycles
  • Participate in strategic planning and implementation of WUSC priorities
  • Keep the Executive Director informed of important issues and provide advice as required



  • Master’s degree or designation in a related field

Experience & Competencies

  • 15 years of related experience
  • 2 years of experience in a developing country context
  • 5 years of experience in personnel management in a team environment
  • Safety & security awareness and expertise, including willingness to travel to fragile contexts
  • Demonstrated track record of securing resources from institutional and other donors for international development initiatives
  • Knowledge of and experience working in developing country contexts, preferably in some of WUSC’s countries of programming
  • Demonstrated experience in cultivating and maintaining relationships with Global Affairs Canada and other donors and stakeholders
  • Superior oral and written communication skills: clear, concise, persuasive writing style
  • Sound understanding of gender and development issues, and commitment to gender equality
  • Strong capacity for strategic analysis and representation, including working with networks and developing partnerships
  • Excellent administration and organizational skills, including ability to prioritize tasks and handle multiple initiatives simultaneously
  • Proven ability to lead multiple task-orientated teams in a dynamic and constructive fashion
  • Excellent interpersonal skills and demonstrated capacity to work in partnership in a cross-cultural context
  • Curious, enthusiastic and willing to innovate and adapt.


Excellent written and verbal communication skills in English. Capacity in French and Spanish is a strong asset.


Join Us. Our work is important, cutting-edge, and fast-paced. We encourage curiosity, innovation, and flexibility. And we provide a phenomenal learning experience.

WUSC offers a dynamic international work environment with a diverse intercultural workforce. We offer employees exciting opportunities to apply their skills and gain experience all while making a difference in the lives of youth around the world. Employees at WUSC work hard to create lasting change in education, economic opportunities and empowerment.

WUSC offers flexible hours and currently all Canadian teams are working remotely. We offer competitive benefits, four weeks of annual leave (for full-time employees), safe and healthy working conditions, and fair compensation.


WUSC’s activities seek to balance inequities and create sustainable development around the globe; the work ethic of our staff, volunteers, representatives and partners shall correspond to the values and mission of the organization. WUSC promotes responsibility, respect, honesty, and professional excellence and we will not tolerate harassment, coercion, sexual exploitation or abuse of any form. Successful applicants will be required to undertake an enhanced criminal record check where appropriate.

WUSC is an equal opportunity employer. We welcome and encourage applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process.

Only those candidates selected for an interview will be contacted. No telephone calls please.

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