Senior Training Officer (bilingual EN/FR)



Senior Training Officer, Volunteer Mobilization


National Capital Region, Canada

Options to work primarily remotely or hybrid model


Manager, Volunteer Mobilization




PRO 2 (56k – 65k)


June 1st, 2022


WUSC (World University Service of Canada) is a Canadian non-profit organization working to create a better world for all young people. We bring together a diverse network of students, volunteers, schools, governments, and businesses who share this vision. Together, we develop solutions in education, economic opportunities, and empowerment to overcome inequality and exclusion for youth around the world, particularly young women and young refugees. WUSC currently works in 25 countries across Africa, Asia, the Middle East, and Latin America, with an annual budget of approximately CAD $40 million. We have over 90 staff in our Ottawa office, and over 200 people overseas implementing 16 development projects in collaboration with donors such as Global Affairs Canada, the UK Department for International Development (DFID), the World Bank, the Asian Development Bank, and the African Development Bank.

Volunteering for development is one of the important ways in which WUSC pursues its mission. WUSC’s Volunteer Cooperation Program (VCP) has ambitious targets to mobilize hundreds of skilled Canadian volunteers each year to support partners in developing countries where we are working to advance gender equality and facilitate economic opportunities for poor and marginalized young people, especially young women and refugees. Overseas, our volunteers collaborate with a wide variety of partners, including enterprise and social enterprise development incubators, skills training centres, enterprises, women’s organizations, and youth groups. In Canada, WUSC works with institutions and individuals to identify, prepare, and support volunteers who travel overseas to support our partners for various durations of time. Our network in Canada also works with WUSC to raise awareness among Canadians to inspire greater action on global development issues. Our collective focus is on sustainable and inclusive changes to create a better world for youth.


Under the supervision of the Manager, Volunteer Mobilization and in collaboration with various internal and external subject matter experts and consultants, the Senior Training Officer, develops, coordinates and delivers the volunteer training program such as pre-departure training and group debriefings with returned volunteers..

More specifically, the Senior Training Officer, is responsible for:

Volunteer Training

  • Design, develop, organize, implement, deliver,evaluate and revise training activities for volunteers participating in the Volunteer Cooperation Program and bilateral projects, including e-learning courses, self-briefing materials, synchronous virtual and in-person training;
  • Deliver training sessions and content for all volunteers in both official languages
  • Administer logistics related to the training courses, including but not limited to registering volunteers on training, monitoring progress and completion of the volunteer training program, and communications with volunteers
  • Maintain accurate and up-to-date data and documentation in the Information Management Systems, such as Salesforce, TalentLMS, and the Volunteer Cooperation Team and Volunteer Google Drive/Sites
  • Manage a roster of facilitators to deliver volunteer training as required
  • Coordinate with internal and external subject matter experts to develop and deliver training sessions to volunteers (i.e. Technical Advisors, Public Engagement and Fundraising, Security, Consultants, etc)
  • Ensure volunteer training is relevant, engaging and meets the needs of the learners and of the projects
  • Ensure the Gender Equality and Social Inclusion approach is integrated within volunteer training activities
  • Collaborate with the Volunteer Mobilization Team Recruitment Officers and Administrative Officers to provide an efficient volunteer journey for volunteers
  • Provide relevant feedback observed during volunteer training to the Volunteer Mobilization team on volunteers as part of the continuing assessment process for volunteers
  • Monitor and report on the results of training activities and participate in reporting as required
  • Share results and feedback from training activities with stakeholders that contribute to training modules to ensure best practices are shared and lessons learned are incorporated
  • Stay current with best practices in volunteer training, adult learning, group facilitation and online learning
  • Act as an organization resource on adult education and training.

Other related duties

  • Contribute to the development, implementation and review of team systems, processes and tools
  • Provide cover to other staff as needed
  • Support with the onboarding of new colleagues
  • Undertake specific additional responsibilities, as may be agreed upon with their Supervisor.

Qualifications & Competencies:

Education: University degree in adult education, pedagogy, international development, social sciences or a related field;

Experience & Competencies:

  • At least 3 years of experience in development, delivery and coordination, of training activities for adults, in-person and online
  • Experience with learning management systems
  • International volunteer or international work experience
  • Strong group facilitation skills
  • Strong organization, administration skills and attention to detail
  • Strong interpersonal skills and team collaboration skills
  • Intercultural sensitivity and communication skills
  • Strong verbal and written communication skills
  • Flexibility to work on weekends and evenings as required during training course delivery
  • Innovative
  • Active supporter of Gender Equality and values associated with volunteering for development.

Languages: Bilingual English/French (fluency essential).

Travel: Presence will be required in Ottawa 1-2x per month to deliver in-person volunteer training courses.


Our work is important, cutting-edge, and fast-paced. We encourage curiosity, innovation, and flexibility. And we provide a phenomenal learning experience. Join us.

WUSC offers a dynamic international work environment with a diverse intercultural workforce. We offer employees exciting opportunities to apply their skills and gain experience all while making a difference in the lives of youth around the world. Employees at WUSC work hard to create lasting change in education, economic opportunities and empowerment.

The WUSC office is in centrally located Hintonburg in Ottawa. Currently WUSC team members are working remotely. WUSC offers flexible working arrangements, competitive benefits, four weeks of annual leave (for full-time employees), safe and healthy working conditions, and fair compensation.


WUSC’s activities seek to balance inequities and create sustainable development around the globe; the work ethic of our staff, volunteers, representatives and partners shall correspond to the values and mission of the organization. WUSC promotes responsibility, respect, honesty, and professional excellence and we will not tolerate harassment, coercion, sexual exploitation or abuse of any form. Successful applicants will be required to undertake an enhanced criminal record check where appropriate.

WUSC is an equal opportunity employer. We welcome and encourage applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Only those candidates selected for an interview will be contacted. No telephone calls please.

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